We Service What We Sell — and Plenty We Didn't
Fireplace & Stove Service in Northcentral Wisconsin
Pilot won't stay lit, blower quit, burn's gone lazy — trained technicians who show up when they said, with the right parts, and leave the fireplace working like it should.
Family-run since 2013 · the same family serving this community since 1913 · CSIA-certified chimney care
Est. 2013
Family roots to 1913
CSIA #8723
Certified Chimney Sweep
3 Chambers
Merrill, Medford & Wausau
In-House Crew
Turn-key, start to finish
Straight Talk
What This Service Actually Involves
A gas fireplace that won't light in January isn't a mystery to us — it's usually a thermocouple, a dirty pilot, or a fan that's earned retirement. We service gas, wood, and pellet units: annual tune-ups and repairs when something quits.
You don't have to have bought it here. We're the hearth side of a family company that's answered service calls since 1913: answer the phone, show up, fix it right, leave the house cleaner than we found it. If repair money would be better spent on replacement, we'll show you that math honestly.
- Gas fireplace repair and annual tune-ups — pilots, valves, fans
- Wood stove service — gaskets, catalysts, dampers, glass
- Pellet stove service — augers, igniters, control boards
- Units we sold and units we didn't — with honest repair-vs-replace math
How It Works
Three Steps, No Runaround
Tell Us What It's Doing
Pilot, fan, smell, sound — the more you can describe, the better we arrive prepared.
Diagnosis & Straight Options
We find the actual fault and price the fix. If replacement pencils out better, you'll hear it plainly.
Fixed, Tested, Tidy
Repaired, burn-tested, and cleaned up — with advice to keep it running right.
While We're There
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See the ServiceWe run this service across our whole radius — Lincoln, Marathon, Taylor, Langlade, Clark, Price, and Shawano counties, including Merrill, Wausau, and Medford.
Google Reviews
Real Reviews From Wisconsin Homeowners
Wood-stove loyalists, first-time gas buyers, and more than a few neighbors who found us through the family's other company. Read what they say when the job's done.
“We had the pleasure of working with Firefly Lodge to have our free standing fireplace installed. Nick and Brian were the best installers we could ask for. … They walked us through how everything worked and my house was cleaner when they left than before they got there!”
“After being told by a different HVAC company that it would be impossible to convert our traditional wood burning fireplace to gas, we reached out to Merrill Sheet Metal & Firefly Lodge … they did it ahead of schedule!”
“After having the addition to our home completed, we were chomping at the bit to get our new wood stove installed! Our salesman Bill was awesome to work with and the installers Brian, Nick and Justin did amazing work! Their attention to detail is like no other.”
“Super helpful staff went above and beyond to get me some parts I desperately needed after hours! Highly recommend!”
Straight Answers
Questions We Hear About Fireplace & Stove Service
My gas fireplace won't stay lit — what's wrong?
Nine times out of ten it's the pilot assembly or thermocouple, and it's a routine fix. Book a service visit and describe what it's doing; our tech arrives with the common parts on the truck.
Do you service fireplaces you didn't sell?
Yes. Most of our service calls start on units that came from somewhere else — and more than a few of those homeowners become insert customers a few winters later.
How often should a gas fireplace be serviced?
Annually, ideally before the season. A tune-up keeps the flame pattern right, the glass clear, and the small parts from becoming January emergencies.
What does a service call cost?
We quote the visit up front when you book, and the diagnosis comes with a firm price for the fix before any work happens. No mystery invoices.
More questions? The full FAQ covers buying, installation, and service — or call (715) 536-2262 and ask a person.
Every Home Should Have a Fire It Can Count On
Get a real ballpark price in the next five minutes — then come stand in front of it burning at the Merrill showroom.